The New Zealand Government has announced it is placing temporary entry restrictions into New Zealand on all foreign nationals travelling from, or transiting through, mainland China. This is to assist with the containment of the novel coronavirus and to protect New Zealand from the disease. You can read the full statement here: New Zealand to restrict travel from China to protect against coronavirus.
The health and wellbeing of our students and staff is a priority. We are taking precautionary measures and following advice from the Ministry of Health and Ministry of Education. You can read what Whitireia and WelTec are doing and our FAQs below.
Up-to-date information can be found at:
We will continue to provide updates on our website. Please contact us on +64 9 379 4666 (Auckland) or +64 4 920 2505 (Wellington) if you need advice or have questions about your courses or programmes.
Q: What can I do to protect myself?
To keep yourself well, the World Health Organization (WHO) recommends the following:
People with symptoms of acute respiratory infection should practice cough etiquette: maintain distance, cover mouth, and cover coughs or sneezes with disposable cloths or clothing, and wash hands before touching your face or eating.
Q: What are WelTec and Whitireia doing to keep me safe?
We have installed additional hand sanitisers across our campuses and have introduced more rigorous cleaning of teaching and student spaces. Public facilities on campus are cleaned regularly. Information about the symptoms and risks of the virus is being provided to students during Orientation.
All students who are deemed at high risk of exposure to coronavirus (COVID-19) are required to selfisolate for 14 days. You can read more about self-isolation on the NZ Ministry of Health website: here.
Q: Are there any reported cases of the virus at WelTec or Whitireia?
WelTec and Whitireia have so far received no reports of staff or students being directly affected by coronavirus (COVID-19). We have advised students and staff of the Ministry of Health’s recommendations about the virus.
Q: What are the symptoms of coronavirus (COVID-19)?
Symptoms reported for people with coronavirus (COVID-19) include mild to severe respiratory illness, similar to influenza. This includes fever and respiratory symptoms such as cough, shortness of breath, and difficulty breathing.
Q: Should students and staff with flu-like symptoms attend class/work?
No, all respiratory viruses are highly contagious to others and you should not be at work or attending classes until you have recovered. Contact Healthline at 0800 358 5453 or your medical clinic for advice (do this by phone rather than attending in person).
Q: I have recently arrived in New Zealand from one of the regions that has an outbreak of coronavirus (COVID-19). What should I do?
The New Zealand Ministry of Health has provided the following advice:
Q: What should I do if I have been in close contact with someone who may have been exposed to the virus? What do I do if I become ill?
All students and staff who are at high risk of exposure to coronavirus (COVID-19) are required to self-isolate for 14 days. If you are in New Zealand, it is important that you call Healthline on 0800 358 5453 or your local medical clinic for information on self-isolating, advice and support. It’s free to call, available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. Please call first before visiting a medical clinic or doctor.
Q: Do I need to wear a face mask?
Refer to the information provided by the Ministry of Health.
Q: What do I do if I’m enrolled in Trimester One study and cannot travel?
We are committed to doing everything we can to help you start or continue with your studies with us. If you are a student who will be studying in Wellington please email
email@example.com or call +64 4 920 2505 to speak to our International team about your study options. If you are a student who will be studying in Auckland please email firstname.lastname@example.org or call +64 9 379 4666 to speak to our International team about your options.
Q: Can I defer my study or get a refund?
Please contact our enrolments team for advice. If you are a student who will be studying in Wellington please email email@example.com or call +64 4 920 2505. If you are a student who will be studying in Auckland please email firstname.lastname@example.org or call +64 9 379 4666.
Q: I’m concerned about being exposed to the virus. Do I have to attend classes?
Yes. As the risk of exposure is low, there is no immediate or serious threat to health or safety. All students who are at high risk of having been exposed to coronavirus (COVID-19) are required to self-isolate for 14 days.
Q: I have been approved for a student visa, but due to travel restrictions am unable to arrive in New Zealand by the “first entry before” date on my visa. Do I need to apply for a new student visa in this situation?
Student visa holders, or applicants who have questions regarding their visa status, should contact Immigration New Zealand about their situation. Phone 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ). Immigration New Zealand is also providing visa updates on its website here.
Q: What should I do if I become ill?
If you are in New Zealand, please call your local medical clinic or the Healthline number 0800 358 5453. This number is for all coronavirus (COVID-19) health-related issues. It’s free to call, available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. Please call first before visiting a doctor.
Where to find more information
New Zealand Ministry of Health coronavirus helpline: 0800 358 5453
This is a dedicated coronavirus (COVID-19) helpline: 0800 358 5453 (or +64 9 358 5453 for overseas SIMs). It’s free to call, available 24 hours a day, 7 days a week, with interpreters on hand to help with translation.
New Zealand Ministry of Health Online
New Zealand Ministry of Health COVID-19
New Zealand Ministry of Health COVID-19 – self-isolation
New Zealand Ministry of Health Facebook
New Zealand Ministry of Education online
New Zealand Ministry of Education Coronavirus (COVID-19) updates
New Zealand Ministry of Education Facebook
New Zealand Immigration Contact Centre helpline
This helpline is for specific coronavirus (COVID-19) related immigration queries: 0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ).
Advice for New Zealanders living and travelling overseas
World Health Organisation (WHO) COVID-19