Ann Cameron

Centre of Learning: Business, Hospitality and Tourism.

School: School of Business

Teaching Programme: Bachelor of Applied Business Studies, and Post Graduate Diploma in Management

Research Speciality: The influence of history on current hospitality practices, and Heritage hotels and their embodiment of social norms



Ann has a background in customer services of all sorts. Her PhD project comes out of the reaction she received moving from IT software support into hospitality and examines the portrayal of hotel work and hotel workers in New Zealand from 1890 to the present. She has also been side tracked into considering heritage hotels and plans to do further research to determine why some hotels have successfully remained in the accommodation business for over 100 years while others do not.

Her M.Phil thesis Information and communication technology in Auckland hotels: context and impact examined the role of information technology in service provision in hotels and highlighted issues around staff turnover. She also holds a Graduate Diploma in Tertiary Teaching.

As an educator, Ann is passionate about allowing her students to see the potential that the hospitality industry offers them for career development. She aims to develop a generation of managers who are ethical, with a clear focus on corporate social responsibility and sustainability.


Academic Qualifications

2011: Graduate Diploma in Tertiary Teaching AUT University

2007: M.Phil AUT University School of Hospitality and Tourism

2003: Graduate Diploma in Business, Auckland University of Technology

1991: Bachelor of Commerce and Administration; Victoria University of Wellington


Professional Positions Held

2011 to present: Lecturer, Auckland campus, Whitireia New Zealand

2010: Lecturer, School of Hospitality and Tourism, AUT University


Professional Distinctions and Memberships

2017: Awarded Hospitality & Society award for Best Paper on a hospitality topic at Council for Australian University Tourism and Hospitality Education conference

2016: Received a highly commended award for 'Social capital, architecture and the sustainability of heritage hotels' at New Zealand Tourism and Hospitality Research Bi-Annual Conference in Christchurch

2013 to 2015: Member, Whitireia Ethics and Research Committee

2013: Whitireia Emerging Researcher Award

2012: Best Refereed Paper. New Zealand Applied Business Education 2012 for 'Modern Learners Legacy Spaces'

2012: People's Choice Award for best presentation New Zealand Applied Business Education Conference 2012 jointly with Suzan Sariefe for 'Social, virtual, physical: Students' views of learning space'


Peer Reviewed Journal Articles

Cameron, AM, and Cave, JC. (2013). Contested image and identity: Historical antecedents of functions, behaviour and action in spa accommodation. Hospitality & Society, 3, 2. pp.129-149. doi:10.1386/hosp.3.2.129_1

Mason, D.M.D. & Cameron, A.M. (2006). An analysis of refereed articles in Hospitality and the role of editorial board members. Journal of Hospitality and Tourism Education. 18/1, p11-18.


Refereed Conference Proceedings

Cameron, A.M. (2017). Genial hosts and charming rogues: Hotel proprietors in New Zealand 1890 to 1900. in C. Lee. S. Filep, J.N. Albrecht, W.J.L. Coetzee(Ed.), Time for big ideas? Re-thinking the field for tomorrow. Council of Australasian University Tourism and Hospitality Educators Conference (pp.77-85).

Cameron, A.M. (2015). Philosophy? I'm just trying to staff a hotel!. in Hospitality and tourism in a greening world. Proceeding of the Asia Pacific Council on Hotel, Restaurant and Institutional Educators Conference, Auckland June 10 -12 2015 (pp.798 - 807).

Cameron, A.M. (2015). Culture, History and Staff Turnover. Council for Hospitality Management Education (Ed.), The future is in our hands. Hosted by Manchester Metropolitain University 20 - 22 May 2015 Council for Hospitality Management Education Annual Research Conference 2015

Cameron, A.M. (2012). Modern Learners, Legacy Spaces. In New Zealand Applied Business Education Conference Proceedings 2012 Wintec. (pp3-12).

Cameron, A.M. (2012). Don’t talk to the computer – Preparing hospitality students to multitask. in C. Lade & L. Melsen. The Golden Age of Tourism and Hospitality, Proceeding of the Council for Australian University Tourism and Hospitality Education Conference 2012 (92-101) Melbourne: LA Trobe University.


Other forms of dissemination

Milne, S., Mason, D. M. D., Roberts, E., Nodder, C., Ateljevic, J. & Cameron, A.M. (2004). NZ Accommodation Providers: Impact of Technology on Labour. Department Of Labour Wellington, New Zealand.

Milne, S., Slater, K. & Cameron, A. M (2003). North Shore City Tourism Management Plan. North Shore City Council.


Research Contribution

2013 to 2017: Whitireia Auckland Research Symposium Convener

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