Learn about communication, customer service, tourism and coffee making, gaining the skills and knowledge to progress on to further study in the hospitality and tourism

Programme Overview

The Certificate in Work Skills (Hospitality and Tourism) is a one year, full-time, fees-free qualification designed for youth. Learn from friendly industry-experienced tutors and gain practical, hands-on experience working in our on-site training cafe. ​Gain the confidence to study NZQA qualifications while you learn about customer service, communication, tourism, and coffee making. Access student support and career guidance, with a focus on literacy, numeracy, individual learning plans, recreation time and life skills.

Programme Outline

Customer Service Experience working in a realistic cafe, participating in team work and gaining the tools to deliver and meet customer expectations while providing a safe and secure environment for the customer.

Food Safety Gain an understanding of food safety methods while baking on cafe days.

Food and Beverage Preparation Learn food and beverage preparation and service. Gain experience and skills in taking customer orders, operating espresso machines and other equipment in our on-site training cafe.

Tourism Learn about the tourism industry and the career opportunities available. Discover major attractions, activities and events within the most popular destinations in New Zealand and in the world.

 Graduates of the Certificate in Work Skills (Hospitality and Tourism) will also gain the New Zealand Certificate in Hospitality (Level 2) which is embedded into this programme.

​​This programme is specifically designed for youth and is fully funded by the Government Youth Guarantee Scheme, provided you meet the Youth Guarantee Eligibility Criteria. For more information about this programme or eligibility criteria, please contact schools-liaison@whitireia.ac.nz or call us on 0800 944 847.


Entry Requirements

Domestic students

Youth Guarantee entry criteria applies, please contact us

International students

Not applicable

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