Gain knowledge, skills and practical experience to begin a career in the hospitality industry in front-line positions, with hotels, restaurants and bars, leading to management level

Programme Overview

The National Diploma in Hospitality (Management) is a two-year qualification offered at the Auckland Campus, covering the essential skill base of customer service functions, food management, beverage management, business concepts and communication in management.

Our experienced and friendly tutors ensure you gain industry specific certificates, complete work experience and an internship plus have plenty of practical experience in our purpose-built training facilities which provide cafe, lunch and dinner productions. Students receive work experience in the first year and a 14 week internship in the second year, building relationships with potential employees that often lead to job offers after your studies. 

Programme Outline

Customer Service

Learn how to deliver excellent customer service to a range of customers, including providing specialist support for guests with special needs. Learn to effectively deal with customer complaints and provide a safe and secure environment for guests.

Accommodation Services

Provide reception services to guests using an information booking service and a reservation booking system. Process cash and foreign exchange transactions for guests.

Food Safety

Gain a thorough understanding of food safety methods and implement and supervise a food safety programme within the industry.

Food and Beverage Services

Learn about Food and Beverage services, including seating and taking orders for customers in a restaurant. Prepare and serve various alcoholic and non-alcoholic beverages and create exciting cocktails.

LCQ (License Controller Qualification)

Gain the knowledge through practical and theory training to perform the duties of a licensed duty manager in a licensed premises.

Human Resources

Participate in a staff selection process including recruitment and selection.

Computer Training

Learn to use computer systems in a modern business, including MS Office software and basic networking and keep updated with emerging technology.

The Tourism Industry

Learn about the tourism industry, one of the fastest growing industries in New Zealand. Understand the areas which influence its structure and development.

Small Business Management

Understand running and operating a small business, including ownership options, financial structures and marketing.

Food & Beverage Management

Gain advanced knowledge and management skills in food and beverage with a special focus on the purchasing and control systems used by the industry.

Communication

Practice effective business communication skills required for participating in formal meetings, managing interpersonal conflict and taking on a leadership role to a team of employees

Accommodation Management

Gain the management skills and knowledge to implement and manage the maintenance of premises within the Hospitality industry


Entry Requirements

Domestic students

NCEA Level 2 or successful completion of an NZQA Level 3 programme of study in hospitality, catering, travel and tourism or relevant work experience

International students

Proven domestic equivalence and IELTS 5.5 with a band no lower than 5 or equivalent.

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